Fiona McLellan

publicIdentifier: fiona-x-mclellan

sourced_title: Senior Innovation Lead – Accenture Internal

headline: Business Transformation Leader | Delivery Lead | Strategy and Management | Team Leader

about:
Driven business transformation leader - I take pride in facilitating the smooth delivery of large scale transformation programs enabled by enterprise technology solutions. As a leader with more than 15 years experience, my career has focused on helping clients shape and execute change; deploying creative solutions in an increasingly complex and competitive business environment.

I am known for combining strategic thinking and tactical execution to adapt, transform and drive change. Using my strong business acumen and analytical problem solving skills to guide decision-making, I am actively engaged in the ever-evolving future of technology (Digital fluency, experience transformation, AI and analytics and more).  I’ve used these technical capabilities to modernize, realize operational efficiencies and drive revenue growth.

I thrive in dynamic collaborative teams / environments that leverage my expertise in value led delivery and management of complex large scale transformation.  I build diverse and high-performing teams using situational leadership to drive measurable results. I establish genuine rapport, establishing effective communication and collaborative teaming with internal and external stakeholders across organizational levels; I am recognized for identifying and developing talent through formal and informal coaching channels.

position: Director - Client Authentication EFM

company: CIBC

description: Enterprise Fraud Management Leader responsible for Client Authentication Tools, vendor services and performance.

company: Accenture

description: Reported to the Program Executive Director, managing a team of 20+ global remote employees and oversaw local delivery of 21 local Market Unit teams. Led the reinvention of Accenture’s companywide Global Awards Program, recognizing innovation and value delivered for clients, employees, and community.

position: Program Delivery Lead, QA, Automation, and Innovation

description: Quality assurance and optimizing upgrade roll out while protecting National mobile uptime. Reporting to the Client Account Lead (CAL), accountable for the delivery, management, performance, and direction of one of the client's largest managed programs (200+ people in 3 countries and 4 time zones) and 30M book of business and exceeding all contractual Service Level Agreements (SLAs).

position: Value Led-Integration Management, Electronic Medical Record System Replacement

description: Reported to the Senior Director of IT, managed a diverse 65+ person team comprised of client, contractor, and consultants. Responsible for shaping high level visions into specific deliverable initiatives and guidance through the executive approval process and oversight during delivery and site kickoffs.

position: Deployment Lead, Electronic Medical Record System Replacement

description: Reported to the Client Account Lead of a Diamond Client (100M+ annual revenue). Directly managed a team of 12 and oversaw 10 workstream leads. Accountability for the first successful clinical system go-live, executed in an active hospital setting with no impact to clinical operations and patient care.

position: Test Lead, Workstream Lead, Portfolio Lead - Core Banking Transformation

description: Reported to the Senior Director of IT; guided business transformation for a team of 50, across parallel programs and releases. Established a new delivery structure, cadence, and governance of operational efficiency and consistency to the bank’s design and build portfolios and configured and trained on the new CRM system.

position: Accenture Client Engagement (OC Transpot) – Business Analyst

position: Accenture Client Engagement (National Action List) – Test Lead

band_reasons: disqualified; company_concern

evidence_experience: "Led the reinvention of Accenture’s companywide Global Awards Program, recognizing innovation and value delivered for clients, employees, and community." - an internal HR/recognition initiative, not knowledge/IP-reuse or AI governance; all other roles are explicit client engagements (EMR replacement, core banking transformation, managed programs with client account leads).


Fabrice Jacques

sourced_title: Senior Manager - Digital & Emerging Technologies

headline: Manager chez Wavestone

about:
15 years of experience in management of large IT projects for global companies, from strategic vision, bid management to IT services management and field implementation.

Specialties:
 Telecom market and digital communications expert: international and multi services strategic roadmap, call for tenders, contract negotiation and technological workshops with providers.
 IT Transformation director: Architecture schemes design, rollouts steering, IT organization evolutions and change management
 Team Manager in charge of Architecture design and IT services building (+ 20 people)

HR Manager: individual management of 15 consultants and senior consultants.

company: Wavestone

end: Present

position: Head of department - Digital Innovation

position: Consultant - Telecoms & Innovation

position: Consultant

company: Arcome

position: Project Manager

company: LD COM Networks

disposition: DISQUALIFIED

internal_vs_external: external

role_nature: other

band: clear

band_reasons: disqualified

evidence_experience: "15 years of experience in management of large IT projects for global companies, from strategic vision, bid management to IT services management and field implementation."

resolved_account_name: Wavestone

in_612: yes

in_575: yes

suppressed: no


Michael Ramirez

sourced_title: Senior Manager, Information Management and Governance

about:
Over 25 years success as a Senior Manager, Consultant,  Sr. Project Engineer, Network Operations Analyst, and Systems Administrator specializing in Contract Management and Information Governance
networking, Windows, Windows NT, and UNIX.

I've participated in ever aspect of business critical projects from, presales consulting, planning, project management, engineering, training and long term support. Managed multiple contract management and information governance projects

Specialties: Apttus Contract Management, Autonomy iManage Document Management Systems, SQL Application Integration, Consulting in Legal, Corporate Legal and financial services industries, Network and Windows infrastructure, Windows and Salesforce applications. Training and experience with various Autonomy/Worksite Document Management, Microsoft SQL, Windows and Cisco network infrastructures and security solutions as well as various UNIX operating systems. Microsoft MCSA-Security

position: Manager, Legal Management Consulting

company: Duff and Phelps LLC

company: Kroll

description:
• Assist clients with the design & implementation of Information Lifecycle Management (ILM)
• Strong focus on HP/Autonomy and Microsoft platforms.
• Maintain a high level of technical expertise, industry- knowledge and professional disposition.
• Design, document, implement, deploy, and, when applicable, managing implementations.
• Evaluating existing implementations and developing recommendations
• Fecilitated problem resolution, enhancements, and system tuning
• Presentations to client’s m

position: Manager, Network Operations

company: rStar Networks

description:
- Provided Tier 3 support for UNIX, Windows NT/2K, and Cisco based network and security.
- Develope and perform “Strength/Weakness” assessment
- Create a project plan, coordinated and implemented a network restructure and conversion.
- Designed and coordinated the technical infrastructure for network operation centers.
- Lowered administrative cost through network standardization, documenation and support.
- Responsible for integration of Sun Solaris based e-mail system into custom web browser.

position: Sr. UNIX System Administrator

company: ABM Industries

description:
- Converted and consolidated corporate financial servers from 8 servers/locations to 1 data center.
- Conversion/ Consolidation from NCR S5R4 to HP10.20 UNIX with no data loss & minimal down time.
- Coordinated the consolidation a distributed server environment into a single data center.
- Wrote, coordinated, tested and implemented disaster recovery plan for UNIX financial servers.
- Directed all daily operations for the UNIX based financial servers.
- Integrated Network Appliance Filers into a

position: System Admin/Data Manager Lead

company: Rockridge Technologies

evidence_experience: "Assist clients with the design & implementation of Information Lifecycle Management (ILM)... Presentations to client's management, administrative and/or technical staff."

resolved_account_name: Kroll


Shaun McElhinney

sourced_title: Transformation Manager

headline: Transformation Manager at PwC.

position: Transformation Manager

company: PwC

position: Manager- Car Division

company: Cornmarket Insurance Services

disposition: WEAK

internal_vs_external: unclear

band: review

band_reasons: weak_title2_only; ie_unclear; low_conf

evidence_experience: Transformation Manager @ PwC (Jul 2025 - Present); Project Manager @ PwC (Nov 2021 - Jul 2025) - no further detail provided on scope or ownership.

resolved_account_name: PwC Experience Center

in_575: no

suppressed: yes


Helen Niekamp

sourced_title: SAP Knowledge Management Lead

headline: SAP Knowledge Management Lead  - Accenture

position: SAP Knowledge Management Lead

company: Accenture - SAP Knowledge Management Lead

position: Offering Lead

description:
SAP Offering Lead, responsible for:
- Management of Knowledge Exchange SAP Sales Kit2 (sales capabilities page)
- Working with global Subject Matter Experts (SMEs)  to provide SAP content for sales PowerPoint presentations
- Facilitation of client ready-to-use sales presentations (creating template, providing feedback/edits, organizing timeline and activities, coordinating marketing and graphics reviews, publishing documentation to company website)
- Providing reports concerning the status of s

position: Director of Operations

company: Aneita Fern LLC.

description:
Director of Operations, responsible for:
- Implementation and administration of POS (Point of Sale) software (setting system preferences, populating data, testing functionality, documenting errors and system activity etc.)
	- Business needs analysis and system and process documentation
	- Sales system manual and job aids
	- Sales system and basic computer skills training
	- Implementation of inventory data structure and content
	- Payroll and commission processing
	- Credit Card reconciliation

position: Major Account Manager, Dept Head of Domino’s Support Help Desk

company: NTN Hospitality Technologies

description:
Project Manager obtaining a multi-million dollar contract within the first year of employment.
Project Manager and Company Liaison for the division’s largest client, responsible for:
- Contract compliance and timelines
- Company guideline compliance
- Client presentations
- Assisting new business contract negotiations and vendor Service Level Agreements
- Project scope, definition and communications
- Risk evaluation
- Providing client billing information to Accounting Department
- Client conce

position: Information Analyst / Project Manager

company: VarTec Telecom

description:
Information Analyst / Project Manager responsible for:
- Company guideline compliance
- Project timelines and data integrity
- Employee assignments and follow-up
- Communications and quality control
- Risk evaluation and scope of work
- Process improvement of company tools, policies and processes
- Documentation author for software manuals, process and guideline requirements, project business cases and system requirements.
- Acting as Liaison to I.T. Department.

company: Allstate

description:
Project Manager, Business Analyst, Technology Administrator and Associate Analyst responsible for:
- Company guideline compliance
- Timelines and project integrity
- Employee assignments and follow-up
- Communications and quality control
- Data management and support
- Risk evaluation, scope of work and Integration management
- Workforce management and training
- Reporting and quality control
- Information collection, research and analysis
- Employee performance assessment and feedback
- Analyz

disposition: QUALIFIED

primary_strip: C

internal_vs_external: internal

evidence_experience: "Management of Knowledge Exchange SAP Sales Kit2 (sales capabilities page)... SharePoint library, user permission and content documentation" - hands-on internal knowledge base/content management work for Accenture's own SAP practice, not client delivery and not a named function-ownership role across the org.

resolved_account_name: umlaut company


Victor HUANG

sourced_title: Product Data Management Operation & Change Delivery Team Lead

headline: Sales Operation Specialist - Backroads

position: Sales Operations Specialist

company: Backroads

description:
-Managed company-wide reporting, including daily, weekly, and monthly sales reports, along with detailed sales agent performance analysis to support data-driven decision-making.
-Oversaw financial operations such as batch processing, final payment collection, and verified guest refunds, while serving as the main point of contact for finance-related sales inquiries.
-Collaborated cross-functionally with fulfillment, yield, and operations teams to ensure merchandise, gear, and travel materials w

position: Livestream Assistant Manager

company: Daily Refinement @ Whatnot

description:
-Hosted over 1000+ livestream on Whatnot platform and developed a unique persona and interactive format to build a strong and repeat audience base.
-Managed end-to-end sales process including sourcing unique inventory from flea markets, crafting marketing strategies, producing live shows, driving real-time sales, and overseeing order fulfillment and customer service.
-Trained and mentored new streamers through live coaching sessions, delivering personalized tips, platform insights, and best prac

description:
- Develop all change initiatives within 7 product projects from our client, Meta with immediate communication to all the team members regarding the new changes. Organizing workflow for each project, deadlines and reporting.
- Manage and lead all the changes including new project launches, new policy updates, training, and headcount movements.
- Evaluate the impact of each change by developing risk assessments and mitigation tactics therefore creating successful plans.
- Monitor quality perform

position: Quality Assurance Team Lead

description:
- Collected weekly/monthly global data from Tableau dashboard to ensure we are meeting SLA (Service Level Agreement) targets and conduct RCAs (Root Cause Analysis) with QAs for quality improvement.
- Provided ticketing technical customer support for 9 products within Meta to ensure customer satisfaction is met along with quality targets that are met for clients. Manage high tier tickets and conduct audits, analysis and reporting to stakeholders.
- Established  the North America QA Team through

position: Quality Assurance

description:
- Extracted global data from dashboards and analyzed global System Performance data to identify error trends and to create weekly/monthly System Performance reports with policy/process suggestion to improve global quality
- Lead reporting of volume, quality, and other metrics to client stakeholder weekly through slides, addressing any issues, implementation changes, and ensuring the team’s success.
- Developed a CAPA system for 25 analysts by scheduling daily one on one to conduct RCAs (Root C

position: Sneaker Resale Specialist

company: Self-employed

description:
- Procured and redistributed over 300 pairs of coveted sneakers encompassing popular brands like Jordan's, Nikes, and Adidas, showcasing an astute eye for market trends and consumer preferences.
- Spearheaded and honed marketing strategies, resulting in substantial profits, notably evidenced by the sale of an Adidas Yeezy Zebra for $1,600 (retail $240), underscoring adept pricing and marketing skills.
- Cultivated robust customer relationships by leveraging excellent communication abilities, pr

position: Student Outreach Specialist/Intern

company: ecoACTIVE Education

description:
- Orchestrated and conducted engaging environmental workshops for students across London, fostering awareness and education on key sustainability practices and initiatives. Collaborated on engaging content creation for newsletters, blogs, and event announcements to attract students to diverse programs.
- Spearheaded diverse environmental activities tailored for various age groups, fostering a deeper understanding and enthusiasm for eco-conscious behaviors and initiatives.
- Established and maint

position: Shipping and Receiving Associate

company: Cal Student Store

description:
- Supervised and managed storage activity for incoming and current stock for efficient use of the space available. Handled returns and exchanges by ensuring the reverse distribution process. Managed over 115+ products and worked with different vendors.
- Provided support for improvement in the customer experience sector thus effectively solving any escalations that came up internally or with the customers.
- Served as a one stop resource for customers providing them with relevant product knowl

evidence_experience: "Develop all change initiatives within 7 product projects from our client, Meta" and "Managed company-wide reporting, including daily, weekly, and monthly sales reports... to support data-driven decision-making" - both external/client-facing or sales-operations work with no internal knowledge/AI/governance ownership.


Rebecca Norris

headline: Experienced Project & Transformation Manager | ServiceNow Specialist | Agile Delivery Expert

about:
With over 8 years of hands-on experience in managing complex projects across the entire lifecycle, I specialize in driving transformational change, particularly in back-office functions. My expertise spans business case development, current state analysis, future state design, and implementing people, process, and technology improvements.

Currently serving as a Transformation Manager, I’m leading initiatives that optimize enterprise service management using platforms like ServiceNow. I’ve successfully overseen the transformation of HR and risk management processes, streamlined employee experiences, and implemented critical solutions such as SuccessFactors, AskCody, and DocuSign.

Key achievements include managing enterprise-wide transformations, defining vision and scope, conducting current state assessments, developing use cases, and ensuring the successful integration of solutions. I have a proven ability to manage stakeholder relationships from C-suite leaders to offshore teams, ensuring effective collaboration and governance.

Certifications in Agile, Lean, and PRINCE2, alongside my technical expertise with tools like Jira, Microsoft Project, and Trello, have enabled me to deliver projects on time and within scope, all while enhancing user experience and operational efficiency.

company: KPMG Australia

description:
Service Management Transformation for professional services including:
Establishment of an Enterprise Service Management framework
Optimising end to end service delivery across back office functions
Implementation of ServiceNow EC portal and Virtual Agent

position: Transformation Senior Consultant

description: Service Management Transformation and ServiceNow security and platform health remediation

position: Delivery Lead

description:
Customer experience design
Experience mapping and persona creation

position: Project Coordinator

description: Digital Transformation for professional services reducing reliance on physical record keeping in line with regulatory record management requirements

position: PA

position: Legal Secretary

company: White & Case LLP

evidence_experience: "leading initiatives that optimize enterprise service management using platforms like ServiceNow. I've successfully overseen the transformation of HR and risk management processes, streamlined employee experiences, and implemented critical solutions such as SuccessFactors, AskCody, and DocuSign."

resolved_account_name: KPMG Australia


Michael Ruiter

sourced_title: EMEIA eDocs Product/Enablement Manager

headline: Change Manager/Account Manager at EY

about: Michael is an experienced tax specialist and product manager with extensive knowledge about EMEIA eDocs products.

position: Change Manager/ Account Manager

company: EY

position: EMEIA eDocs Product/Enablement Manager

description:
Duties and responsibilities:
 - Manage the Tax technology relationship with regional Tax IT Sponsors (business IT representatives at Partner, Director and Senior Manager level) for assigned regions (Africa, CSE, BeNe, GSA). Includes regular meetings with sponsors.
 - Guide regional IT sponsors through budget planning, project execution providing support and acting as an escalation point as needed. Work with the sponsors to ensure a roadmap is in place for their region.
 - Perform tasks to suppor

position: EMEIA eDocs Product Manager

description:
duties and responsibilities:
 - EMEIA eDocs Product Manager - responsibilities include: managing stakeholder relationships including running eDocs Governance Group consisting of senior stakeholders, many of whom are at Partner level; incident management of issues that affect entire eDocs product, coordination of routine maintenance and planned outages; ensuring a product roadmap is in place and maintained
 - Managed business side of major upgrade and re-platform of EMEIA eDocs to Windows 7 platf

position: Assistant Tax Consultant/ Business Tax Compliance

description:
duties and responsibilities (client serving):
 - payroll- and financial accounting
 - preparation of annual accounts for partnerships and corporations
 - preparation of tax returns (incl. for assignees (I was part of the Human Capital assistants team from BTC))
 - preparation of balance sheets for tax purposes and offsetting and reconciliation calculations
duties and responsibilities (technology):
 - subproject manager business in the national implementation of DATEV pro and Kanzlei-Rechnungswes

position: Assistant Tax Consultant

company: Diplom-Kaufmann Helmut Bischofberger

description:
duties and responsibilities (client serving):
 - preparation of annual accounts
 - preparation of tax returs
 - payroll- and financial accounting
duties and responsibilities (technology):
 - person in charge of IT-Landscape (definition, administration, support)

disposition: STRONG

primary_strip: B

evidence_experience: "Manage the Tax technology relationship with regional Tax IT Sponsors ... for assigned regions" and "running eDocs Governance Group consisting of senior stakeholders, many of whom are at Partner level; incident management of issues that affect entire eDocs product, coordination of routine maintenance and planned outages; ensuring a product roadmap is in place and maintained" - this is ownership/leadership of EY's own internal document/knowledge technology product, not client-facing delivery.

resolved_account_name: EY ifb


Luc Waelens

publicIdentifier: luc-waelens

sourced_title: Data Transformation Manager

resolved_account_name: Moore Business Consulting


Latha Krishnan

publicIdentifier: lathakrish

sourced_title: Program & Project Manager and Master Data Lead

headline: IT Project Manager | Product Manager | Data Analyst | Data Management | Risk Management | Strategic Planning & Implementation

about:
Latha is a Project Manager with over 16 years of experience accumulated over her tenure at Accenture.

Latha has led teams across a substantial number of engagements during her time at Accenture. Examples of engagements include but are not limited to: Manage Venture & Acquisitions, Product Management,  establishment of Amazon Web Service Integration between SAP & Legacy applications, SAP Order to Cash Operations, Quality Assurance, Data Architecture, SAP Business Impact Tests, and Change Control & Management. Latha has demonstrated mastery in the following skills: Program & Project management, Agile Project management, Risk Management & Mitigation, and Leadership across teams from around the globe.

Latha has a consistent record of on-time & on-budget project delivery by being vehemently focused on project requirements and stakeholder buy-in. Throughout her career, she has overseen and successfully concluded engagements from initiation, through deployment, stabilization phase, to quality assurance & maintenance without compromising on Technical, Integration, and Security Architecture. She understands the importance of being vigilant in building relationships with both internal and external stakeholders. Latha's three tenants of successful project delivery are: persistent focus on project details, fostering collaboration, and building a working environment where every voice is heard and respected.

Latha has earned AWS Certified Cloud Practitioner Professional Certificate and Product Knowledge on Technology Quotient, which delved into the topics of AI, Agile & DevOps, Blockchain, the Cloud, Security, Data, Enterprise Platforms, Automation, 5G & Edge Computing, Sustainability & Technology, XR & the Metaverse, and Quantum Computing.

company: Accenture

description:
• 	Experienced Program and Project Manager with a proven track record of successfully leading complex projects and programs in the creative and technology industries.
•	 Managed Venture & Acquisition projects for 10+ advertising agencies, overseeing all aspects of the project lifecycle, from defining requirements and functional design to risk analysis and mitigation, and weekly status updates to stakeholders.
•	 As Master Data Lead,  I play a crucial role in managing project execution, delivery,

position: Manager - Risk Management/Fit Gap Analysis

description:
• Performed fit-gap analysis by collaborating with Functional Leads to identify unique project requirements. Understood the existing application's Technical, Integration and Security Architecture and compare with Accenture’s Standard Architecture to find the gaps and proposed a solution.
• Effectively communicated the Employee Conversion program to SAP functional leads and other application owners, ensuring awareness of the impact to their applications or processes.
• Conducted a thorough review

position: Manager - Planning & Execution of Business Impact Test

description:
• Defined scope, created project plan, and led project discussions with SAP workstream and application leads for the successful execution of BIT/FIT for SAP environments.
• Efficiently managed two simultaneous SAP Month End Finance and Business Reporting interface executions in 2 BIT/FIT environments, coordinating financial validation and consolidation with all SAP workstreams to ensure minimal impact to business reporting.
• Managed a team of 25+ globally dispersed resources across various SAP

position: SAP Order to Cash Application Product Management Team, Team Lead

description:
• As an Operations and SAP OTC Team Lead,I have led and managed a team of offshore resources for day-to-day Master Data operations, Operations Product Costing, and Archiving.
• Successfully led the regression, performance, and volume testing during major SAP releases to ensure smooth operations.
• Successfully established interfaces between SAP and Legacy Applications, leading Operations Product Costing, Master Data, and Archiving for the SAP OTC Product Management Team, as part of day-to-day op

evidence_experience: "As Master Data Lead, I play a crucial role in managing project execution, delivery, and an execution team. One of my core responsibilities involves gathering, transforming, loading th[data]" - this is internal IT/data operations for Accenture's own SAP systems, not a knowledge-reuse, IP-reuse, or AI-governance function.


Michael MILLOT

sourced_title: Manager / Digital and Emerging Technologies

headline: Manager chez Wavestone

about:
Manager au sein du département Digital & Emerging Technologies du cabinet Wavestone, j’ai une expérience importante dans la prise en charge de projets de transformation IT (désimbrication SI, transformation digitale, déploiement de solution d’infrastructure standardisée dans des organisations complexes,…) pour de grands comptes clients.

Je suis par ailleurs acteur du Knowledge Management au sein de l’offre « Smart Networks and Telecoms » de Wavestone où l’expertise du cabinet dans le domaine des infrastructures réseaux et télécoms est développée, notamment avec un focus sur les nouvelles évolutions technologiques et les évolutions des offres du marché.

Ces multiples expériences, liées à mon expertise technique, me permettent de gérer des projets et programmes dans des environnements techniquement complexes, de part les technologies utilisées ou l’étendue de l’organisation de l’entreprise concernée.

company: Wavestone

position: Senior Consultant / Digital and Emerging Technologies

position: Apprenti Chef de projet / Expert réseau au Centre de Compétence National Réseau Local (CCN-RLE)

company: EDF

description:
- Conception d’architectures réseaux et tests en maquettes de différentes topologies réseau ;
- Pilotage opérationnel de déploiements réseaux (migration / rénovation LAN de sites, dont certaines en HNO) ;
- Formateur des équipes d’exploitation télécom de proximité sur l’exploitation et la maintenance des réseaux de Sureté Nucléaire.

position: Stagiaire Technicien réseau

company: Contact OI

description: Développement et intégration d’une solution de serveur d’authentification RADIUS pour des hotspots Wifi sur système libre Linux Debian 5.0.

internal_vs_external: mixed

band_reasons: weak_title2_only; ie_mixed

evidence_experience: "Je suis par ailleurs acteur du Knowledge Management au sein de l'offre « Smart Networks and Telecoms » de Wavestone où l'expertise du cabinet dans le domaine des infrastructures réseaux et télécoms est développée" - this is a secondary, hands-on KM contribution within a practice-specific offer, not ownership of a firm-wide internal knowledge/AI function.


Maria Laura Rodriguez

sourced_title: Digital Transformation Technology Consultant - Manager

about:
Maria is a Software Leader in the  Digital Engineering practice of Ernst & Young LLP. She is a cloud software and data engineer with management and technical skills. She has over 5 years of Agile development experience, with a track record of leading engineers in the full
Lifecycle design, development and deployment of enterprise-grade custom applications and system migrations.

- Implementing cloud-based solutions for data management and application development
- Delivering engaging customer portals
- Near real-time data reporting solutions for initial design through production deployment
- Onshore/Offshore models on large-scale digital transformations
- Delivers exceptional interactions for client customers and their technologies

She can work on the engineering, product management, and operations sides with ease. Has the facility to translate business requirements into technical specifications for teams.

In addition, she has experience managing multiple workstreams including design, strategy, change management, development, engineering, and architecture teams to successfully deliver on transformation initiatives.

position: Full Stack Software Developer

company: Revature

position: Sales Specialist

company: diptyque Paris

description: Parisian luxury perfumer

band_reasons: disqualified; builder

evidence_experience: "Delivering engaging customer portals" and "Delivers exceptional interactions for client customers and their technologies" - all client-facing delivery, no internal function ownership described.


Catherine Colina

sourced_title: Infra Transformation Manager

headline: Infra Transformation Manager at Accenture Enkitec Database Engineering Group

position: Infra Transformation Manager

position: Technical Leader, Cloud Engineering

company: Oracle USA

description:
I have  more than 30 years of information technology experience, with 25 years as part of the Oracle
Support Services organization. I have worked with customers in the financial, pharmaceutical,
telecommunications, media, government, education and service industries. My areas of expertise include implementing projects related to software integration, product configuration and planning, migration and upgrade, installation, configuration and environment readiness, performance tuning, application d

evidence_experience: "I have worked with customers in the financial, pharmaceutical, telecommunications, media, government, education and service industries" - purely client delivery, technical/infra work, no internal function ownership mentioned.


Koustav Dutta

publicIdentifier: koustav-dutta

sourced_title: Data Management, Big Data Platform Management & Production Services Lead

headline: Production Services | Data Management (Big Data) | Customer Service Management

about: Banking IT professional with 15+ years in financial services, specializing in application stability, core banking systems, and multi-application integration across complex landscapes of 100+ systems. Extensive hands-on oversight of deployments, migrations, and controlled data changes — including environment readiness, cross-team coordination, and post-change validation — within structured, ITIL-aligned, compliance-driven banking operations. Strong grounding in data quality governance and data structure analysis, supporting reliable operations across the full application lifecycle. Proven ability to work within distributed, multi-vendor teams across Europe, the USA, and India, communicating clearly with business and technical stakeholders in English and German.

position: Infrastructure Management | CS-UBS Data Migration

company: Cognizant

position: Application Support  | CS-UBS Application Migration

position: Application Support | Big Data Platform Management

description: Industry : Banking and Financial Services

position: Technical Consultant & Service Manager

position: Lead Consultant & Delivery Manager

description: Industry : Ad Syndication l Client : Zenith Optimedia

position: Technical Project Delivery Lead

description: Industry : Marine Insurance l Client : GARD Norway

position: Solution Engineer & Technical Delivery Lead

description: Client : PHH Mortgage

evidence_experience: "Extensive hands-on oversight of deployments, migrations, and controlled data changes... within structured, ITIL-aligned, compliance-driven banking operations" and roles list explicit client engagements (CS-UBS, Zenith Optimedia, GARD Norway, PHH Mortgage) - all external client delivery, no internal function ownership.

resolved_account_name: Cognizant Consulting France


Nick ...

headline: Senior Practice Lead – Knowledge Services at Infosys

about:
To be data driven and task oriented with a strong work ethic supporting analytic decision
making that aligns the customer experience and user behavior  to media campaign
strategies & conversion.   With over 10 years of web analytic experience, my knowledge,
strengths, and accomplishments have resulted in enhancing the customer experience where
flexibility, collaboration, and analytic adaptability are important.

Specialties: Visaul Sciences, Omniture Site Catalyst & Discover, Adobe Products, Tealeaf, Oracle DMP, Google Analytics, Google Adwords

company: Infosys

description: Responsible for a client engagement directing Adobe web analytic product tools & services for a major energy utility company to drive "online" customer satisfaction scores & conversion thru an improved web analytic reporting & tagging solution. Measure key performance metrics & kpis that drive site optimization opportunities and A/B testing initiatives to improve the overall site customer experience. Architecting an Adobe DTM tagging solution to provide a more flexible tag management solution wi

position: Associate Diector, Monetization Manager

company: Garage Team Mazda

description: Responsible for managing web analytic strategies & tools that drive key visitor behaviors & insight for Mazda USA websites. Measure key performance metrics & kpis that drive site optimization and A/B testing goals to improve the on-site customer journey experience and increase overall media spend conversion. Direct and socialize web analytic reporting, data warehouse & ad hoc analysis  to create both national and regional scorecards & dashboards for Mazda's SEM,SEO,CRM and Social Media channels.

position: Web Analytic Consultant

company: Herbalife

description: Web Analytic Consultant to Herbalife International  providing services to align web assets, optimize analytic tool configurations, and provide effective reporting, analysis, and Scorecard development to measure Herbalife Global online initiatives & strategies.  Extending analytics to also include Akamai Edge Video Reporting for video content analysis and Tealeaf "session level" play back analysis.  Developing metadata & tagging strategies for various website opportunties & content, and always wo

position: Social Media Web Analytic Consultant

company: USAA

description: As a Consultant I developed a Social Media Collection & Reporting Strategy for USAA Corporate Communication to measure the effectiveness of all Social Media collateral and it's impact on driving new customers to USAA.com.  By using Visual Sciences web analytic tool and creating social media based content & tagging strategies, I was able to help USAA track the effect of their Social Media Campaigns & Inititatives. Worked with other 3rd party social media data (Bazarr Voice, Cheetah Mail, Twitter

position: Sr Web Analyst

company: Helio

description: Provided web analysis, KPI reporting and measurement of the “online customer experience” for Helio, a high-end cell phone & content services provider in Los Angeles, California. At Helio I used SiteCatalyst HBX to provide web analytics relating web behaviors to Helio marketing initiatives & online conversions. In addition I combine web metrics with financial results using an Oracle Data Warehouse & MicroStrategy reporting to develop KPI’s that more accurately measured the success of the online w

position: Web Producer / Web Analytic Process Owner

company: usaa

description: Functioned as a Web Producer to develop, produce, and deliver web page concepts, functionality & content objects to usaa.com within the Design & Standards Web group.  As a Web Producer I gathered technical & business requirements based on usaa content & architecture design standards and created content models and wireframes. Process Owner for a new Visual Sciences Platform 5 web analytic solution. As the Process Owner I was responsible for defining the tools overall business processes, execution

evidence_experience: "Responsible for a client engagement directing Adobe web analytic product tools & services for a major energy utility company to drive online customer satisfaction scores & conversion"

resolved_account_name: Infosys Consulting


Braja Podder

sourced_title: Digital Transformation Manager

headline: IT Professional & Academic

about: I am an accomplished senior Information Systems professional with extensive experience in application development, project management, data migration, business process re-engineering, enterprise architecture, and digital transformation. My key strengths include business process improvement, stakeholder management, ERP implementation, and strategic consultation.With a proven history of implementing business analysis tools and techniques and standardised business processes, I focus on developing products centred around customer needs. I excel at maintaining product competitiveness and value, creating strategic roadmaps with defined priorities, timelines, and action plans

position: Digital Transformation Manager

company: PwC New Zealand

band_reasons: disqualified; ie_unclear; low_conf

evidence_experience: "extensive experience in application development, project management, data migration, business process re-engineering, enterprise architecture, and digital transformation" - generic consulting skillset with no mention of internal PwC knowledge/AI ownership

resolved_account_name: PwC New Zealand


David Hassett

headline: Transformation Manager at Accenture

about: IT professional with 20+ years experience in IT Infrastructure, Project Management, Operations and Security developed from a sound technical background with skills in stakeholder engagement, budget management, team leadership and transferring business requirements into IT solutions.  Strong target orientation, commercial acumen, agile and ability to work autonomously or within a team.

position: Cloud Advisory Manager

position: Dealer Systems Manager, Australia and New Zealand

company: BMW Group Australia

position: IT Projects Manager, Australia and New Zealand.

position: IT Infrastructure and Projects Manager, Australia and New Zealand.

company: BMW Australia Ltd

position: IT Support Manager, Australia.

company: BMW Australia

evidence_experience: "IT professional with 20+ years experience in IT Infrastructure, Project Management, Operations and Security" - no mention of internal knowledge management, IP-reuse, AI-on-knowledge-base, or confidentiality-governance ownership.


Joel Torrens

publicIdentifier: joel-torrens

sourced_title: Data Manager / Consulting Senior Associate

headline: Data Manager and Consulting Senior Associate at ERM

about:
I am fascinated by all walks of life and the universe as a whole. There is always something new to look at more skills to learn.

I am currently working as a Data Manager for the Contaminated Sites team at ERM, where I utilise EQuIS Professional to produce visualisations and data products for reporting and analysis purposes.

company: ERM

position: Consulting Senior Associate

position: Sample Receipt Officer

company: ALS Environmental - Australia

position: Volunteer

company: Western Australian Museum

position: Team Member

company: Dan Murphy's

evidence_experience: "I am currently working as a Data Manager for the Contaminated Sites team at ERM, where I utilise EQuIS Professional to produce visualisations and data products for reporting and analysis purposes."

resolved_account_name: ERM


Andreea Pruteanu

sourced_title: Manager-Practice Management Regional Leader

company: Forvis Mazars US

position: Internal Accounting Senior Associate

company: FORVIS

position: Practice Management Specialist II

position: Office Accountant

company: BKD CPAs & Advisors

position: Finance Accountant

company: Schweizer UMC

position: Accountant

company: World Resources Institute

evidence_experience: Internal Accounting Senior Associate @ Forvis Mazars US; Practice Management Specialist II @ FORVIS; Office Accountant @ FORVIS - consistent accounting/finance career path with no mention of knowledge, IP-reuse, AI, or confidentiality governance.

resolved_account_name: Forvis Mazars US


Matthieu Livoye

sourced_title: Practice Lead

headline: Practice Lead

about: Highspring is a leading global professional services organization with three integrated offerings—Consulting, Managed Services, and Talent Solutions. Vaco by Highspring specializes in delivering tailored Talent Solutions. Our expertise includes Accounting and Finance, Business and Digital Transformation, Risk and Compliance, Information Technology, and more. With more than 10,000 employees across 45+ offices worldwide, we give partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at highspring.com.

position: Practice Lead

company: Highspring

description: As Practice Lead for DevOps and Software Engineering, I am responsible for driving the growth, structure, and delivery excellence of the practice within Highspring Montreal. I provide leadership to internal teams, support pre-sales and client-facing initiatives, and help define standards and governance that strengthen delivery quality and consistency. My focus is on building strong capabilities and enabling impactful outcomes across software projects, DevOps transformation, and QA transformation

position: Delivery Lead, Software Engineering

description:
Leading Highspring development teams on client projects and ensuring delivery quality.
Face the clients in technical discussions and decisions.
Prepare future projects with the clients.

position: Technical Delivery Lead

description:
Lead the Highspring development team on the client’s premises and ensure the quality of deliveries.
Interface with the client during technical discussions and decision-making.
Prepare upcoming projects with and for the client.

position: Senior Software Engineer

description:
Deployed with a team of specialists, the main objective is to analyze and understand a client's needs in order to design and develop a sustainable, tailor-made solution that best meets their expectations.

The main project involved redesigning and transforming development practices across several of the client’s development teams, including the implementation of best practices and the standardization of DevOps processes.
Participation in the process redesign alongside the client's architects and

position: First Responder

company: Montpellier Municipality (Quebec)

position: Part-time Firefighter

position: First responder

company: Lac-Simon Municipality

evidence_experience: "I provide leadership to internal teams, support pre-sales and client-facing initiatives, and help define standards and governance that strengthen delivery quality and consistency" - internal team leadership here is about staffing/delivery practice management, not the firm's own knowledge base, IP reuse, or AI adoption.

resolved_account_name: Highspring


Brittany Lawrence (she/her)

publicIdentifier: brittanyjhlawrence

sourced_title: Data Management Team Lead, Compensation and Benefits

headline: Data Management Team Lead, Mercer

company: Mercer

description: As a Client Solutions Team (CST) Lead, I am responsible for the day to day support of Mercer's survey clients and the management of the CST's daily activities. I support activities related to survey participation, job matching (explaining methodology and assisting in matching positions), data submission, and accessing and interpreting data.  I am responsible for managing relationships within a specific set of assigned clients and within the following industries: healthcare, energy, retail/restau

position: Compensation Management Analyst, Account Coordinator

description:
•	Personally responsible for maintaining, analyzing, and evaluating the compensation databases and pay structures for over 30 national and global companies.
•	Provide technological assistance and education regarding Mercer’s compensation and benefits solutions; including but not limited to: Mercer WIN | Core, Advance, and ePRISM.
•	Work directly with global and local teams to provide the most up-to-date and accurate compensation analysis available to all clients.
•	Ensure all aspects of client c

evidence_experience: "I am responsible for the day to day support of Mercer's survey clients and the management of the CST's daily activities... managing relationships within a specific set of assigned clients"

resolved_account_name: Mercer Pacific


Kavin Palaniswamy

publicIdentifier: kavinpalaniswamy

sourced_title: Senior ETL & BI Developer/ Data Lead

headline:
Data Analytics | Business Intelligence | Enterprise Data Management | Data Integration
Turning Data into Insights & Strategy | ETL | Tableau | SQL | Oracle | Python | Tableau Certified | Google Cloud Certified

about:
With over 17 years of experience in ETL, Business Intelligence, and Data Integration, I specialize in architecting, designing, and optimizing data solutions that drive business decisions. I collaborate with cross-functional teams to build scalable data warehousing systems and ensure seamless data integration across platforms.

What I Do Best
✅ ETL & Data Integration – Developing and optimizing ETL pipelines using Pentaho Data Integration and Informatica PowerCenter
✅ Business Intelligence & Analytics – Creating Tableau dashboards and OBIEE reports for actionable insights
✅ Database & Performance Tuning – Writing efficient SQL, PL/SQL, and fine-tuning Oracle databases for high performance
✅ Scripting & Automation – Leveraging UNIX shell scripting and Python for automation and data transformation
✅ Data Governance & Modeling – Designing logical and physical data models while ensuring data quality and governance

With a strong foundation in enterprise data management, I have led large-scale projects, improved data workflows, and enhanced reporting capabilities for Fortune 500 companies. I am passionate about turning complex data into meaningful insights and strategy.

position: Senior ETL & BI Developer/ Data Lead

company: Cognizant

position: ETL Developer

company: Tata Consultancy Services

evidence_experience: "I have led large-scale projects, improved data workflows, and enhanced reporting capabilities for Fortune 500 companies" - client delivery work, no internal function ownership stated.


Nia Shoultz

sourced_title: Risk Advisory | Senior Practice Management Lead

headline: Senior Practice Management Lead at Forvis Mazars, LLP

description:
* Exhibit immense knowledge of internal technical systems for efficient problem solving and advisory purposes.
* Enhance operational efficiency of simultaneous projects by creating SOPs and monitoring firm actions to ensure processes are conducted within compliance.
* Ensure financial accuracy by providing administrative and advisory support to teams, confirming GAAP-compliant record keeping of the services is conducted.
* Secure firm revenue by managing monthly billing processes, by ensuring al

position: Treasury Specialist

company: Alpek Polyester USA

description:
* Exercised knowledge of G/L accounts by accurately and compliantly conducting daily transactions in SAP, such as: cash posting and cash clearing.
* Ensured balanced financials and assisted month-end closings by conducting all transactions in accordance with GAAP and company-regulated procedures.
* Utilized Excel to create weekly reports compiling customer data, which ensured immediate action could be taken based on account health and assisted in forecasting for expected revenue.
* Conducted rou

position: Senior Accounts Receivable Analyst

company: XPO Logistics, Inc.

description:
* Exhibited the ability to self-manage a $30 million portfolio in a fast-paced environment: managing billing statements, customer invoices, and providing account details as requested.
* Utilized data analytics and attention to detail for the early identification of potential areas of focus, such as: disputed items, billing miscommunications, and aged receivables.
* Exceeded all past-due-percentage goals through the coordination and implementation of corrective actions across multi-departmental p

position: CBRN Specialist

company: United States Army Reserve

description:
* Exhibited great ability to learn new skills, by scoring above-average on the ASVAB (a test taken prior to entry into the US military), which tracks an individual's IQ and decides their placement within the military.
* Earned the option to become an Army Paralegal or a CBRN (Chemical, Biological, Radiological, and Nuclear) Specialist, due to my high score on the ASVAB.
* Provided an above-proficient knowledge in HAZMAT during the required training of 4months, in order to become a CBRN Specialis

position: Legal Assistant/Receptionist

company: Joel G. Bowden Law Offices

description:
* Ensured accurate case settlement through the collection of data, such as: medical records, insurance company negotiations, and client-incident details.
* Provided the head attorney with increased case-efficiency by handling incoming calls and ensuring the progression of open cases.
* Increased company clientele through the use of direct marketing, and the identification of prospective clients through the use of accident reports.

band_reasons: disqualified; ie_unclear

evidence_experience: Enhance operational efficiency of simultaneous projects by creating SOPs and monitoring firm actions to ensure processes are conducted within compliance; Secure firm revenue by managing monthly billing processes


Maida F.

sourced_title: Senior Subject Matter Expert

headline: Senior Subject Matter Expert

position: Senior Subject Matter Expert

company: Accenture

position: Senior Voluntary Benefits Analyst

position: Customer Service Team Lead

company: FCE Benefit Administrators, Inc.

evidence_experience: Senior Voluntary Benefits Analyst @ Accenture; Customer Service Team Lead @ FCE Benefit Administrators, Inc. - both indicate benefits administration/customer service work, not internal knowledge/IP/AI governance.


Jennifer Mohrmann

sourced_title: Innovationsmanager

headline: Innovationsmanager bei EurA AG

position: Innovationsmanager

company: EurA AG

position: Wissenschaftlicher Mitarbeiter

company: RWTH Aachen University

band_reasons: weak_title2_only; ie_unclear; low_conf; company_concern

evidence_experience: No descriptive text provided beyond title and dates for either role.

resolved_account_name: EurA AG


Travis Rust

sourced_title: Senior Manager Media Production, Thought Leadership & Marketing

headline: Senior Manager, Thought Leadership Media Production at FranklinCovey

company: FranklinCovey

description:
Lead and manage the production of podcasts for the FranklinCovey podcast network
Produce, film and edit various marketing and thought leadership video production projects
Oversee the acquisition and implementation of video and audio recording and production equipment
Create promotional content for distribution on social media channels
Coordinate with third party vendors to launch and complete audio and video projects

position: Public Relations Specialist

description:
Create, coordinate and arrange internal and external communication with key stakeholders of all distributed media messages, including press releases, media alerts, emails, etc.
Communicate and manage relationships with the media (print, broadcast and online) including pitching, media interviews, press events and media tours.
Conduct media training for internal and external stakeholders and coordinate press events and media tours.
Coordinate all detail for media interviews and obtain copies of pl

position: Public Relations Account Associate

company: Coltrin & Associates

description:
•	Work with national clients like Popeyes and eHarmony to build brand awareness and reputation
•	Draft press releases for company news and announcements
•	Interview preparation and facilitation with clients
•	Manage, respond and vet media inquiries
•	Perform media outreach campaigns.
•	Coordinate messaging across multiple media outlets
•	Handle crisis communication and build crisis communication plans
•	Craft messaging points for multiple clients
•	Advise on business strategy

position: Radio Producer

company: Larry H Miller Group

description:
•	Acted as Executive Producer for Utah Jazz Radio Broadcasts.
•	Manage staff of interns
•	Edit audio clips and game highlights
•	Coordinate with host and play-by-by talent for segments topics and execution
•	Management of related social media accounts
•	Experience with general media environment such as interviews and press conferences
•	Knowledge of radio formats and operations
•	Knowledge of various sports, both collegiate and professional

evidence_experience: Lead and manage the production of podcasts for the FranklinCovey podcast network; Produce, film and edit various marketing and thought leadership video production projects; Create promotional content for distribution on social media channels

in_612: no


Samantha Peters

sourced_title: Markets Enablement Operations Lead - Asia-Pacific | Managed Services

headline: Strategic Enablement | Project Management Specialist

company: EY

position: Asia-Pacific Tax Markets - Strategic Priorities

position: Asia-Pacific Tax Markets Enablement Leader

evidence_experience: Roles are titled around "Tax Markets", "Markets Enablement", and "Strategic Priorities" - consistent with practice growth/BD enablement rather than internal knowledge or AI governance ownership.


Dawn Kaveckas

sourced_title: Practice Management Lead

headline: Practice Management Lead at Forvis Mazars US

position: Practice Management Lead

company: Forvis Mazars US

position: Practice Management Specialist II

company: FORVIS

position: Senior Billing and AR Specialist

company: Dixon Hughes Goodman LLP

position: Scheduling Coordinator

company: CANTERBURY ORAL & MAXILLOFACIAL SURGERY, P.A.

position: Administrative Assistant, Treasurer, and Food Service Director

company: USD 208

position: Insurance Billing Specialist

company: Trego County Lemke Memorial Hospital

evidence_experience: Progression from Senior Billing and AR Specialist and Administrative Assistant - Insurance Services Group to Practice Management Specialist II / Lead - all administrative/operations support roles, no knowledge/AI/governance ownership described.


Tisha Michelle

sourced_title: ESS KNOWLEDGE AND LEARNING ENABLEMENT PROGRAM MANAGER

headline: Supervising  Associate at EY

about: My extensive experience in overseeing and optimizing complex projects has honed my ability to manage logistical details with precision and efficiency. I excel in facilitating dynamic training sessions, workshops, and learning initiatives that not only engage participants but also cultivate a culture of continuous improvement. With a strong background in learning deployment, I am well-equipped to deliver impactful and scalable learning solutions that align with the evolving needs of our organization, driving both individual and organizational growth.

description: I design and deliver engaging learning, onboarding, and enablement experiences—both virtual and in person—to support enterprise-wide knowledge sharing, new tool adoption, and business-critical initiatives, with a focus on Administrative Services and Enterprise Support Services. I manage projects from inception through completion, partnering closely with leaders, stakeholders, and cross-functional teams to identify needs, develop practical resources, facilitate sessions, and ensure deliverables a

position: Talent Development and Learning Operations Specialist

description:
I was part of a small team of dedicated professionals who worked to deliver a comprehensive portfolio of Talent Development and Learning solutions including Executive specific learning programs, leadership and teaming interventions, coaching, performance management and solutions to support the career development of our Executive population.
In my role as Learning Deployment Specialist, I have honed my skills in facilitating and managing the deployment of various learning programs. My extensiv

position: Administrative Lead

description: Establishing myself as a professional with advanced communication, organizational, and technical skills, I am one of the founding members of the first NEAT Team. I managed multiple high-level calendars and projects, always with a keen eye for precision. My strong interpersonal skills and emotional intelligence allowed me to build effective relationships and collaborate seamlessly with diverse teams across the organization. I prided myself on being proactive, always ready to handle any situation

position: Executive Assistant

company: Clark Consulting

evidence_experience: "I design and deliver engaging learning, onboarding, and enablement experiences...to support enterprise-wide knowledge sharing, new tool adoption, and business-critical initiatives" - this is L&D/training delivery, not ownership of a knowledge/IP-reuse/AI-governance function


Jake Horgan

sourced_title: Senior Editor

headline: Senior Editor at Lumanity

about: Skilled in science writing with a focus on HEOR, as well as copyediting, proofreading and transcription. Background in lab-based molecular biology. Also experienced in music composition and production, film scoring, and sound design.

position: Senior Editor

company: Lumanity

company: BresMed

position: Editor

description: Proofreading, copyediting, writing and reference checking of a range of materials including reports, presentation materials, HTA submission dossiers, global value dossiers, systematic literature reviews, journal manuscripts and white papers. Providing training on how to ensure clear messaging in PowerPoint as well as Word.

position: Assistant Editor

position: Editorial Intern

position: Review Authorship

company: University of Sheffield

description: Provided writing and information for a literature review of immunological research, ensuring a clear narrative, relevant depth of information, and a concise writing style throughout.

position: Freelance Audio Transcriber

company: Take Note Ltd

description: Transcription of audio and video in both house and client formatting styles, covering a range of corporate, legal, medical and entertainment materials.  Checking others' work for accuracy and formatting, revising if necessary.

position: Administrative Assistant

company: Weston Park Hospital

description: Provided secretarial and administrative support to oncology consultants and outreach clinic staff, while also undertaking clerical and transcription duties relating to patient notes on a regular and ad hoc basis. Contributed to the improvement of record digitisation processes, and to the training of new staff on a variety of systems and procedures.

resolved_account_name: Lumanity


Faisal M.

headline: Project Manager at Ernst and Young

position: Team Leader - Reprographics, Record and Document Services

company: Williams Lea Tag

description:
Meeting with all senior client service managers to understand where the business is currently failing to deliver and what their expectations are

Analytically reviewing all the current procedures in line with the business objective of the stakeholder

Creating detailed Business Development Reports (BDR) to support the introduction and change to current procedures whilst maintaining essential client focused objectives

Developing a systematic approach to enable Digital Tracking to be rolled out a

position: Team Leader - Retail Banking Card Operations

company: HSBC

description:
Manage the day to day workflow of the team

Supporting the daily running and management of other teams in the absence of other Team Leaders
Undertake live on the job training for new team members

Managing risks to the business by ensuring the completion of mandatory reading and tests by direct reports

Holding personal coaching sessions for all team members to develop existing and new skillsets by identifying areas of development and putting in place smart development plans

position: Senior Customer Services Advisor - Retail Banking Card Operations

description:
Manged team workflow on behalf of management to ensure delivery of improved customer experience

Nominated business champion by technical staff to liaise with management in addressing areas of concern and highlighting ways of improving and bettering the business from an operational perspective

Resolving customer escalations and complaints for the operations centre as a senior advisor

Delivering exceptional customer service

evidence_experience: Prior role "Business Analyst - Business Transformation @ EY" and earlier "Reviewing the current EY Records approach to unmanaged sites" and "Developing a systematic approach to enable Digital Tracking to be rolled out across all EY sites within the UK&I" show a trajectory into internal information governance and records management ownership at EY, culminating in the current Information Assurance and Data Governance Lead title, which is a named internal information/data governance function.


Chris Blanchard

publicIdentifier: chrisvblanchard

sourced_title: Marketing Data Manager

headline: CRM & Marketing Operations Professional

position: Marketing Data Manager

company: Analysis Group

description: Led CRM strategy and marketing analytics at a 1,500-person professional services firm — serving as the firm's primary owner of a 400+ user CRM platform central to its marketing and BD operations.

position: Senior Marketing Data Analyst

position: Marketing Data Analyst

position: Data Steward

position: NHL Writer

company: XN Sports, LLC

description: Covered all aspects of the National Hockey League for XNsports.com — news, speculation, analysis and opinion

position: Boston Bruins Featured Columnist

company: Bleacher Report

description: Wrote over 135 articles and collected more than 400,000 reads.

position: Ramp Agent

company: Cape Air

description: Marshaled passenger aircraft, performed preflight safety and security checks, interfaced with passengers, operated ground equipment, and handled baggage.

band_reasons: disqualified; owns_internal_but_killed

resolved_account_name: Analysis Group


Mike Martin

sourced_title: Global Practice Lead

headline: Global Practice Lead at ICG Commerce

position: Global Practice Lead

company: ICG Commerce

evidence_experience: No experience description provided beyond the title itself.


Joanna Papaioannou

sourced_title: Augmented Insights Manager

headline: Augmented Insights Manager at Accenture

position: Augmented Insights Manager

company: Accenture

position: Digital Business Integration Consultant

position: Business Analyst

evidence_experience: No About or detailed experience text provided beyond role titles and dates; titles suggest client-facing analytics/consulting career progression (Business Analyst -> Digital Business Integration Consultant -> Augmented Insights Manager).


Bhavesh Kumar

sourced_title: Infra Transformation Manager

headline: Architect Network Infrastructure & Security at Accenture LLP, USA

about: Accomplished Network Security Architect with over 20 years of experience in building, managing, and securing enterprise-scale network infrastructure across global data centers and hybrid cloud environments. Demonstrated success in designing high availability and zero trust architecture, implementing next-generation firewalls, load balancers, SD-WANs, and secure connectivity frameworks, and leading end to end network automation initiatives to streamline deployment, configuration, and monitoring of multi-vendor platforms.

position: Infra Transformation Manager

position: Associate Manager Network Infrastructure - Security

company: Accenture Services Pvt. Ltd, Bangalore, India

description: Network Specialist, involved in designing and implementing Network Infrastructure for data centres. Provides Tire 3/Tire 4 level of operational support(network and security) to private cloud data centres. Part of SME and impanelled interviewer group for network security.

position: Team Lead

company: Span Infotech India Pvt. Ltd.

description:
•	Planning, implementation, troubleshooting, and monitoring of Network and Networking devices
•	Member of “Incident Response Team” to restore normal service as quickly as possible and to minimize adverse impact on business operations, in case of security incident
•	Route addition, deletion and modification on gateway and local internal router
•	Implemented DHCP manual binding on 3560 Cisco switch
•	Hardening of CISCO devices using native IOS security feature
•	Creation and modification of rules

position: Network Implementation Field Engineer

company: VSNL Bangalore (Adecco FlexiOne - Payroll)

description:
•	Involved in planning and implementation of Metro-E and DSLM setup for high speed internet connectivity.
•	Co-ordination with vendors / contractors, supervising the sites and fiber rollout for last mile and handling Tech and non-Tech Escalations.
•	Installation, configuration and troubleshooting of Cisco 2950-3750 switches and 7606 routers.
•	Configuration and troubleshooting of STP, MSTP, PVSTP
•	Remote monitoring and troubleshooting of Cisco devices using Cisco works LAN manager and What’s Up

evidence_experience: "Accomplished Network Security Architect with over 20 years of experience in building, managing, and securing enterprise-scale network infrastructure across global data centers and hybrid cloud environments."


Nithiya Moulitharan

headline: Business Architect Transformation Manager at Accenture

about:
Overall 12+ years of IT experience involving as Functional Architect and Product Owner in ServiceNow HR platform, Test lead in Functional Testing Services on Managing/Leading QA teams, developing and implementing QA and Test Automation processes.
Expertise in ServiceNow implementation requirements gathering, Business Process Automation, Quality assurance and user acceptance testing.
Extensively worked on Requirements Gathering, Analysis and Designing Application. Also worked on Test Plan preparation, Test delivery and Setting up Automation Framework.

position: Business and Integration Architect Manager

position: Business and Integration Arch Associate Manager

position: Business and Integration Arch Team Lead

position: QA Team Lead


Nina Pudleiner

headline: Senior Consultant Content Management/Marketing bei STAR COOPERATION GmbH

company: STAR COOPERATION GmbH

position: Consultant

evidence_experience: No description beyond title; roles are Consultant and Senior Consultant Content Management/Marketing with no internal-function ownership stated.

resolved_account_name: STAR COOPERATION USA, Inc.


Jamuna Bhaskar

sourced_title: Data Lead

headline: Data & Delivery Expert

about: With experience in Data Analytics and Project Delivery across global markets, I lead with data and deliver with clarity. My strength lies in blending deep technical expertise—BI tools, Data Visualization, Machine learning—with a strong business focus. I have led Reporting and Dashboard solutions across industries, ensuring data quality through rigorous analysis. I specialize in building and leading high-performing analytics teams that turn complex data into business value.

position: Data Lead

company: Cognizant

position: Technical Project Manager

position: Lead Data Analyst

position: Business Intelligence Lead

position: Data Analyst

evidence_experience: "I specialize in building and leading high-performing analytics teams that turn complex data into business value" and "I have led Reporting and Dashboard solutions across industries" - describes building/delivering analytics solutions, not owning an internal knowledge/IP-reuse/AI-governance function.


Abdul Ghani Mohammed

headline: Accounts Receivable Specialist -OTC -Cash Apps & Collections

about:
Looking for opportunities in the areas of Finance and Accounts  well respected in my profession as an upstanding, hardworking who can be counted on to “get the job done”.

I believe my knowledge coupled with my professional qualification, would be an asset to your company’s continued commitment to the quality of today’s business.
My career outlined on the enclosed resume is marked by abilities and skills developed by a strong work ethics. If given a chance, I can assure you that I will perform to the best of my capabilities and to the entire satisfaction of my seniors.
Thanking you in advance for your time and consideration,
.

position: Sr Lead Financial Analyst

company: Deloitte

position: Senior Subject Matter Expert

description:
Escalation Specialist-ensure timely issue resolution, prevent bottlenecks, and maintain service levels, enhancing Client satisfaction and reducing downtime.
Assisting Team Supervisor and his first point of contact for process related queries.
Downloading checks & statements from banks portals and Confirmations of Deposits .
Allocating & Ensuring the daily responsibilities are accomplished by Team members on an assigned work shift
Monitoring work quality to ensure that it meets company standards

position: Senior Financial Analyst

company: Optum

description:
●	Work on AR balances of different Aging files for various drugs according to the client specifications
●	Working on Denials, Rejections and No response work queue and follow-up, review and document accordingly
●	To perform Root cause analysis for the denial of the claims and initiate necessary actions to get the claim reprocessed.
●	Rigorous follow up with Insurance companies for payment update on claims.
●	Finding out the Denial reason or errors and assigning them to correct team for Correctio

position: Financial Credit Analyst

company: Genpact India Private Limited Delhi

description:
As Credit Financial Analyst at Genpact India Pvt. Ltd:
 	Playing a key role in early and late stage collection 2 due to 7 due accounts
 	Assisting customers with easy payment plans in-order to bring the accounts up to date
 	Answering inbound calls from customers regarding their credit card inquires
 	Resolving credit inquiries on new accounts and authorize sales on existing accounts
 	Achieving the highest level of customer satisfaction through one call resolution
 	Utilizing professional tech

position: Credit Controller

company: Standard Chartered Bank

description:
•	Promptly  response  to Customer Inquiries
•	Handle and resolve Customer Complaints
•	Build relationship between clients
•	Effectively Communicate with clients
     via telephone, emails, face-to-face communicaton
•	Monthly updations via telephonic calls and emails
•	Represent company in a Professional Manner at all times
•	Following up on unpaid debit orders
•	Ensuring that clearance & case release are sent to client
•	Making daily reports from team members and submits it to Bank

evidence_experience: "Work on AR balances of different Aging files for various drugs according to the client specifications" and "Playing a key role in early and late stage collection 2 due to 7 due accounts" - all roles are AR/Collections/Credit Analysis, entirely out of scope for knowledge/AI/governance function.


Jody Maas

sourced_title: Senior Manager, Research & Data Services

headline: Senior Manager, Research and Data Services at Bain & Company

company: Bain & Company

position: Manager, Research & Data Services

position: Team Leader AMS/ENR Information Services

position: Senior Research Specialist

position: Research Specialist

evidence_experience: Long internal career progression through Research Specialist, Senior Research Specialist, Team Leader Information Services, Manager and Senior Manager Research & Data Services, all internal-facing knowledge/research support functions at Bain rather than client delivery roles.

resolved_account_name: Bain & Company Inc.


Christina Cooper

sourced_title: Senior Manager - Digital Strategy

headline: Senior Manager - Digital Strategy at PwC

position: Senior Manager - Digital Strategy

company: PwC

position: Finance Manager

position: Senior International Accountant

company: Bloomin' Brands, Inc.

position: Financial Analyst

company: Sonoco

position: Senior Auditor

company: Carr, Riggs & Ingram, LLC

position: Senior Lease Accountant

company: OSI Restaurant Partners, LLC

company: Loden, Fraze & Associates

position: Auditor

company: Kirkland, Russ, Murphy & Tapp

evidence_experience: Prior roles: Finance Manager @ PwC, Senior International Accountant, Financial Analyst, Senior Auditor - all finance/accounting, none knowledge/AI/IP related.

resolved_account_name: PwC Experience Center


Laura Dunning, CKM

sourced_title: Quality Manager / Knowledge Manager

email_status: verified

headline:
Quality Manager / Knowledge Manager at UNCOMN
Virtual Manager, Freelance - Awakening the Consciousness Within, LLC

about:
SUMMARY OF QUALIFICATIONS / COMPUTER SKILLS
Corporate professional with 30 years of experience in an operations environment.
Excellent customer service skills and the ability to work in a fast-paced changing environment.
Quality Manager for:
 - CMMI Level 3
 - Certified CMMI Associate
 - ISO 9001:2015
 - ISO 27001:2013
 - ISO 20000:2018

•Customer Focused
•Team player
•Attention to detail
•Microsoft Office Products including: Access, Excel, Outlook, PowerPoint, and Word.
•Sharepoint 2007/2010
•Knowledge of: HTML language, Visual Basic, AutoCAD, Visio, and ARIS

position: Quality Manager / Knowledge Manager

company: UNCOMN

description:
UNCOMN, LLC - (formerly Aegis Strategies, LLC)
April 2021 to Present - Knowledge Mgmt & Quality Manager
In charge of maintaining quality throughout the company, including ISO 9001; CMMI v2 Dev Lvl 3, ISO 20000 and ISO 27001 requirements.  Also Organizational compliance.  In charge of maintaining sharepoint related to the company's intranet and the continual improvement of shared knowledge and information across the company.
________________________________________________________________________

position: Virtual Manager

company: Awakening The Consciousness Within, LLC

position: Process Design Analyst / Operational Excellence Capabilities-Performance Support & Improvement

company: Bank of America Corporation (Retired)

description: Support for associates and trainers of the Six Sigma curriculum; as well as support for the ARIS program.  Liaison between the Operational Excellence Capabilities team and Global Learning.  In charge of SharePoint site maintainence and improvements.

position: Senior Operations Consultant

description:
Provide business support for the Case Management team which includes Strategic Schedulers and Tactical Schedulers
 Duties include: writing processes for team, developing and maintaining SharePoint pages, facilitating meetings with team to document team initiatives

position: Senior Operations Analyst, AVP

company: Bank of America

description:
Maintained bank real estate portfolio of 38 million square feet for the Domestic Region which included 5,780 retail sites, as well as ATMs and office space.
Maintained an average of 260 client request related to space each month.
Worked with the monthly allocation file that totaled $412.5 Million in internal rent allocations, reconciling, and resolving any system rejects related to the general ledger.
Prepared and distribute various real estate related reporting and presentations.
Acted as liai

position: Portfolio Risk Administrative Manager, Officer

description:
Prepared Change Between Period reports for Lower Midwest; and Oklahoma) Commercial both Monthly & YTD
Assisted Credit Risk Officers for the West Region
Monitored past-dues, overdrafts, and exceptions for the West region.
Prepared Monthly Trend Reports for Past Dues, Non-Performing Loans and High Leveraged Transactions.
Monitored accounts for accuracy and integrity.
Assisted in developing the monthly Credit Review Committee books.
.
Division Administrator,
Prepared and distributed monthly Cr

position: Statistical Reports Specialist

description:
Prepared and distributed monthly Board Reports and Quarterly FDIC Call Reports
Prepared Quarterly MasterCard International and Visa USA, Inc. Reports.
Prepared weekly Federal Depository report
Prepared monthly cost center department budget information
Maintained bank's prepaid accounts and issued monthly spreads
Maintained the inter-company billing and tracked all Credit Card fixed assets.
Account Reconciler
Responsible for several general ledger asset & liability accounts.
Clearing all outs

position: Credit Support

company: Boatmen's Credit Card Bank

description: Assisted customers with various credit card related issues

content:
HAPPY ANNIVERSARY MOON WALK!

If you know anything about me, you know I’ve always been fascinated by NASA and space exploration.

Yesterday marked the 57th anniversary of one of humanity’s greatest achievements: the first men walking on the Moon.

I may be dating myself, but I was only four years old when my mom took my hand, led me outside my childhood home, pointed up at the Moon, and said, “The

content:
My beautiful cousin Brenda is up for Author of the Year with the Prestigious International Hope Book awards for her book Courageously Authentic.  Take a moment to vote for a wonderful woman who strives to help women achieve the greatness they were meant to be.
https://lnkd.in/gERmh7z9

content: #lauradunning-ckm #knowledge #legacy #iconic

content: #lauradunning_ckm #knowledge #sharetheknowledge

evidence_experience: "In charge of maintaining quality throughout the company... Also Organizational compliance. In charge of maintaining sharepoint related to the company's intranet and the continual improvement of shared knowledge and information across the company."

resolved_account_name: UNCOMN


Devon Maugle

sourced_title: Competitive Research Manager

headline: Competitive Research Manager at Kroll Settlement Administration

position: Competitive Research Manager

company: Kroll

position: Marketing Operations Specialist

company: Heffler Claims Group

description: Heffler is now Kroll Settlement Administration

position: Head Coach

company: Synergy Volleyball Club

description:
-Responsible for coaching and mentoring young athletes ages 15-16.
-Teaching lessons of character, discipline, respect, responsibility, accountability, commitment, leadership, work ethic, teamwork, courage, integrity, communication, cooperation, the importance of sacrifice and sportsmanship.
- Educating student-athletes by sharing skills learned over 10 years of playing and coaching volleyball.
-Fostering a culture of good sportsmanship, cooperation and responsibility.

position: Senior Lead Generation Assistant

company: CoreDial, LLC

description:
-Conduct high volume research in order to find qualified leads
-Identify and qualify “sales ready” leads for the sales team through discovery and qualification of inbound and outbound leads
-Use tools such as LinkedIn, Salesforce, HubSpot, and research and document relevant contact information for prospects and existing leads
-Maintain and update internal CRM system (Salesforce.com) and marketing automation platform to ensure contact information is updated, activities are documented properly, a

position: NCAA Division I Student Athlete -Team Captain

company: University of Connecticut

description:
Served as Team Captain for Division I volleyball team for two seasons.
-Established a culture of hard work, dedication, and commitment to the team.
-Mentored underclassmen by modeling positive cooperation, sportsmanship and responsibility.

evidence_experience: Marketing Operations Specialist, Kroll Settlement Administration @ Kroll; prior role Senior Lead Generation Assistant conducting research to find qualified sales leads - indicates a marketing/competitive-intelligence career track, not internal knowledge/AI/governance ownership.

resolved_account_name: Kroll


Jack Parker

publicIdentifier: jack-j-parker

sourced_title: Market Research Manager - Healthcare & Life Sciences

company: Simon-Kucher

position: Associate Manager, Consumer Research

company: Walgreens

position: Associate Manager, Consumer Research Owned Brands

position: Senior Project Coordinator

company: SMS Research Advisors

position: Project Coordinator

position: Market Research Intern

position: Specialized Visits Coordinator

company: University of Minnesota Office of Admissions

position: Visitor Relations Representative

evidence_experience: Career trajectory: Market Research Manager at Simon-Kucher, Associate Manager Consumer Research at Walgreens, Project Coordinator roles at SMS Research Advisors - all market/consumer research delivery roles, none involving internal knowledge management, IP reuse, or AI-on-knowledge-base function ownership.

resolved_account_name: Simon-Kucher


Nadya Chernusheva

sourced_title: Insights Manager, Digital Transformation

headline: Analytics & Insights Manager @ Accenture Digital

about:
An experienced Analytics and Insights Manager delivering advanced analytics and actionable insights and complex data driven solutions to drive business performance and customer engagement for large international corporate clients.

Key interests and skills:
 - Advanced marketing analytics and customer insights
 - Customer Loyalty and CRM
 - Insights visualization platforms set up and embedment
 - Data monetisation solutions and engagement
 - Strategic initiatives development and delivery
 - On-shore, off-shore teams management
 - Senior stakeholders management
 - Functional and Business requirements & design
 - Business Intelligence Reporting & Training strategy & delivery

Industry focus: Retail, Retail Convenience, FMCG, FS

company: Accenture Digital

description:
Accenture Digital helps clients use digital technologies to enable new operating models, analytics, and connected product platforms; and analytics and collaboration capabilities to enhance productivity and performance.

As part of the digital transformation programme my recent experience covers:

 - Delivery of advanced analytics and insights and CRM solutions to large corporate clients to improve business performance and customer experience
 - Delivery of the european strategic initiatives and

position: Manager/Project Manager - Data Management, Data Analytics & Insight

company: PMSI Consulting

description:
PMSI is a management consulting firm specialising in Advanced Analytics and insight creation for strategic programmes, market intelligence and M&A transactions.

My key focus was on Project Management of the complex data driven projects & insights delivery to international businesses, Management & Financial reporting, Data Governance and in-depth analysis around key strategic issues and market & competitor intelligence.

position: Business Analyst/Consultant

description: Analytical support and development across key strategic issues – resource prioritization, pricing, marketing effectiveness, portfolio, competitor and customer management, segmentation analysis, brand equity

evidence_experience: "Delivery of advanced analytics and insights and CRM solutions to large corporate clients to improve business performance and customer experience" and "Project Management of the complex data driven projects & insights delivery to international businesses"

resolved_account_name: umlaut company


Camilla Kenward

sourced_title: Global HR and Talent Capability Lead

headline: Global HR and Talent Capability Lead at Accenture

position: Global HR and Talent Capability Lead

company: Accenture

position: Centre Lead for People Effectiveness (Learning, Performance and Remuneration and Reward)

company: JD Group

position: General Manager Training and Development and Organisational Development

position: Marketing Executive

company: Unique Kids (Just Fun Toys)

evidence_experience: "As the Centre Lead for People Effectiveness I am accountable for building a group strategy, policies and programmes to enable the development of a Learning Organisation and a High Performance Culture."


Christian Appel

sourced_title: Senior Manager, CIO & CFO Consulting

headline: Senior Manager at KPMG Germany, CIO & CFO Consulting

about:
Christian supports companies and organizations to improve their IT-supported processes in terms of cost, duration, quality and risk. In this context, he utilizes innovations in data & analytics and digital labor / robotics process automation technology to enable his clients to play a leading role in today’s dynamic markets.

Christian uses digital traces of activities and work steps within transactions to create transparency about actual process execution and identify optimization potential.
Based on these insights, he consults his clients to define and implement measures that tackle actual root causes of issues, to monitor benefit realization and to establish continuous process improvement organizations.

Project Management Professional (PMP)
Certified Celonis Data Scientist
SAP Certified Solution Architect ERP - Integration of Business Processes
SAP Certified Solution Consultant PLM - Project Management
Certified Information Systems Auditor (CISA)
ITIL Foundation Certificate in IT Service Management

position: Senior Manager, CIO & CFO Consulting

company: KPMG

position: Manager, Technology Enablement

position: Manager, Management Consulting

company: KPMG China

position: Assistant Manager, IT Compliance

evidence_experience: Christian supports companies and organizations to improve their IT-supported processes... he consults his clients to define and implement measures that tackle actual root causes of issues

resolved_account_name: Global Strategy Group, by KPMG


Soumya Guda

sourced_title: Data Management Associate Manager

headline: Azure Databricks | Data Engineering Lead | Big Data | PySpark | Python | SQL | PowerBI | Financial Services | Cloud Data Platform | AEP | Customer Data Platform | Martech Solutions | Informatica

about:
Results-driven Senior Data Engineer, Solution Architect, and Delivery Lead with 15+ years of experience delivering enterprise data, cloud, and Martech solutions across financial services, healthcare, pharmaceutical, and retail industries. Proven expertise in designing scalable data platforms, modernizing legacy systems, and leading cross-functional teams to deliver measurable business outcomes.

Strong hands-on experience with Azure Databricks, PySpark, SQL, Azure Data Factory, Power BI, Hadoop, AWS, and cloud data architectures including Data Lakes, Lakehouse, and Delta Lake. Skilled in building event-driven ETL pipelines, data quality frameworks, compliance reporting solutions, and high-performance analytics platforms.

Specialized in Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), RTCDP, customer data platforms, segmentation, identity stitching, XDM schemas, and personalized customer journeys. Successfully led architecture and implementation programs for enterprise clients including campaign automation, activation, and real-time customer engagement solutions.

Delivered impactful solutions in regulated environments, including BSA-AML monitoring, fraud analytics, wire transfer and payments data processing, with a strong focus on data governance, security, and compliance.

Recognized as a collaborative leader and mentor with experience managing global teams, driving Agile delivery, conducting executive workshops, and upskilling engineers and analysts. Passionate about solving complex business problems through data, automation, and modern cloud technologies.

position: Data Management Associate Manager

position: Data Management Team Lead

description: Big Data Application Development, Testing and Support using Hive query language, PIG Scripts, Impala, Hue. Proficient in writing pyspark code and Informatica BDM tool. ETL/ELT operations using Informatica and SPARK

position: Hadoop Developer

company: WITH LLC

description:
Hadoop Developer/Big Data Developer
•	Imported and exported data into HDFS and Hive using Sqoop.
•	Participated in development/implementation of Cloudera environment.
•	Experienced in running Hadoop streaming jobs to process terabytes of flat format data.
•	Involved in NOSQL databases like HBase in implementation.
•	Involved in loading data to Hbase using Hbase Java Client API and analyzing data.
•	Loaded data from PIG/Hive to Hbase.
•	Installed and configured Hive and wrote Hive UDFs in Jav

position: Technical Analyst

company: IBM

description: Assigned as Technical Analyst at IBM India Pvt Ltd with client carphone warehouse, an mobile company to Design, Develop and Implement ETL process for various projects like IMEI Tracker and Customer profile project is to build the 360 degree view customer by enriching the data from various departments of data, this project is identify the customers like how often they are changing their mobiles, usage of the data, messaging, campaigns. Automation of Initial and incremental Loading of data using s

position: Technical Support

company: GENPACT

description:
•	Provided technical support for end users (from US, UK, ASPAC) working with the business. GE- Aviation. Provided support on front end issues related to JavaScript, html, css and verification and validation. Worked on Lotus notes and Domino related issues
•	Developed web sites using lotus notes/domino/ java script CSS and HTML
•	Provided support for Outlook, VPN, wireless, Internet explorer browser, Blackberry.
•	Well versed with the HPSD tool.
•	Apart from managing the call volume and web ticke

evidence_experience: "Delivered impactful solutions in regulated environments... led architecture and implementation programs for enterprise clients including campaign automation, activation, and real-time customer engagement solutions" - all client-facing delivery, no internal function ownership


Kara McIntyre

sourced_title: Salesforce Education Practice Lead

headline: Salesforce Education Practice Lead at Accenture

about: I have worked in the higher education industry since 2009. I became an end user and business analyst in the Salesforce platform in 2010, then moved to a system administration role in 2013 and have been in that space since then. I worked within student recruitment for four years and in that time helped implement Salesforce in the areas of recruitment, application submission, admissions and marketing, and assisted in end user training and process documentation. As a system administrator, I have developed custom applications as well as supported and implemented Salesforce within the areas of student recruitment and admissions, student services, student conduct, advancement, budget reporting, faculty appointment tracking, case management, analytics, data cleanliness and integrity, territory management, event registration, course enrollment, and system integration. I currently work as a consultant specializing in implementing Salesforce at higher education institutions. I started a regional Salesforce User Group in Fresno in April 2014 and continue to act as co-leader.

position: Salesforce Education Practice Lead

position: Business and Integration Architect Manager

description: Salesforce Architect and consultant focusing on Higher Education.

position: Salesforce Architect

company: Sierra-Cedar

position: Senior Consultant

description:
Provide consultation services to higher education institutions implementing Salesforce
Discuss and analyze client needs and processes to determine how they can fit into the Salesforce framework
Collect requirements and put together an implementation plan
Configure the Salesforce application to meet requirements
Provide support and training throughout the project
Assist with integration and other areas of the project as needed

position: Salesforce System Administrator

company: Fresno Pacific University

description:
Analyzed existing processes, created implementation plans and configured the Salesforce application according to department needs
Managed all aspects of the Salesforce application for departments across campus and in the regional centers
Monitored and enforced security, data integrity and integration within the Salesforce application and third-party products
Provided support and troubleshooting for end users
Created and delivered video and document training

position: Graduate Admissions Specialist

description:
Ensured student files were complete and aligned with university policies before forwarding them on for an admissions decision
Worked as a liaison between students, recruiters and program directors to provide support and a consistent line of communication
Managed a team of student assistants involved in recruitment, application processing and admissions
Provided Salesforce training and trouble-shooting to student assistants and recruiters
Led discussions concerning current Salesforce configuratio

position: Graduate and Degree Completion Admissions Assistant

description:
Ensured student files were complete and aligned with university policies before forwarding them on for an admissions decision
Worked as a liaison between recruiters, program directors and the registrar's office to provide support and a consistent line of communication
Led a team of student assistants involved in recruitment, application processing and admissions
Provided advice and counsel to aid the implementation of Salesforce in the area of student recruitment
Clarified processes and requirem

evidence_experience: "I currently work as a consultant specializing in implementing Salesforce at higher education institutions" and "Provide consultation services to higher education institutions implementing Salesforce, Discuss and analyze client needs and processes..."


Gaurav Gupta

sourced_title: Delivery Manager (Regional Practice Lead for EAIS in North America

resolved_account_name: Infosys Consulting


Kymberli Shoemaker

publicIdentifier: kymberli-shoemaker

sourced_title: Senior Manager - Information Governance - EY Forensic & Integrity Services

headline: Senior Information Governance Leader

company: EY

position: Senior Consultant - Information Governance - EY Forensic & Integrity Services

position: Privacy Compliance Coordinator

company: Council of Better Business Bureaus

position: Programs Coordinator

company: National Association of Theatre Owners (NATO)

evidence_experience: Career-long progression through EY Forensic & Integrity Services in an Information Governance consulting track, which is a client-service line (forensics, e-discovery, investigations support) rather than internal firm knowledge management.

resolved_account_name: EY ifb